Terms and Conditions
In using this website and in doing business with Transerve Disc Technologies Limited; you are deemed to have read, understood and agreed to the following terms and conditions:
All terms refer to; the offer, acceptance, and consideration of payment necessary to service our Clients in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means; for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, and in accordance with and subject to, prevailing English Law.
Any use of these terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Thus, the following terminology applies:
"Client", “Customer” “You” and “Your”
Refers to you, as the person accessing this website and/or having business dealings in Transerve Disc Technologies Limited
"The Company", “Transerve” “Ourselves”, “We” and "Us",
Refers to Transerve Disc Technologies Limited
“Party”, “Parties”, or “Us”,
Refers to both the Client and ourselves, or either the Client or ourselves.
We are committed to protecting your privacy and we constantly review our systems and data to ensure the best possible service to our customers.
Authorized employees within the company (on a need to know basis) only use any information collected from individual customers as may be appropriate for the Client’s Job(s).
Parliament has created specific offences for unauthorized actions against computer systems and data. Thus, we investigates any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
Any information concerning our Client and their respective Client Records may be passed to third parties as may be appropriate to facilitate our service to the Client. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s)] and to the appropriate authorities, if legally required to do so. Clients have the right to request sight of, and copy of any and all their own/Client Records we keep, on the provision that we are given reasonable notice of such a request.
Where appropriate and for the benefit of both parties; we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract. Clients are requested to read, understand, act as appropriate, and retain copies of any literature issued in relation to the provision of our services.
Any emails sent by this Company will only be in connection with the provision of agreed services and products. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.
Exclusions and Limitations
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
· excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
· excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Online Transfers, Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are 50% advance payment on order and balance before delivery except for credit customers whose invoices will be covered with 14 days (or less) postdated cheques as may be decided by the management. Payment that remains outstanding by the due date will incur late payment surcharge at the Commercial Bank’s prevailing Money market interest rate which presently is @ 24% on the outstanding balance until such time as the balance is paid in full and final settlement; and such customer stands the chance of no future credit. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the High Court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
No customer/vendor/agent/client should give any form of gratification to our staff as motivation for services to be rendered, or appreciation for services rendered; as we will not be a party to it, and we are not responsible for payment made to persons (staff or otherwise) except for the ones made into our recommended Bank Accounts; bearing “Transerve Disc Technologies Ltd” Thus, customer should always contact us to obtain our Bank of choice before effecting payment, and thereafter, forward to us the authenticated payment teller.
Returned cheques will incur a flat fee of N1, 500.00 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement (without prejudice to our right on the debt owed and charges thereon) and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Please note that goods becomes the property of the customer immediately their order is scheduled whether paid for in advance or produced on credit, and delivery to the customer will only be on satisfaction of our payment term.
Minimum 48 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing.
We reserve the right to levy a N16, 000.00 (sixteen thousand naira only) for ACD/VCD Job, or a N24, 000.00 (twenty four thousand naira only) for a DVD Job, or any amount as may be determined by the Company from time to time; charges to cover the cost of Stamper and any subsequent administrative expenses. Full payment of goods produced will be paid by the Client if the order was not properly cancelled.
Termination of Agreements, Refunds and Non-Complying Product
A. Both the Client, and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded.
B. Non-complying product must be reported to our Head Office in writing, (stating the problems), within 72 hours receipt or 2 weeks of our delivery (maximum) of such products. Only duly signed complaints (on your letter headed paper) will be entertained. Failure to which, it will be deemed that you received the products in good condition and no further complaint on the product will be entertained.
C. Incase of non-compliance of any product, we will need at least a spindle of 100pcs in its original shrink film, sealed and intact for our investigation.
D. We also need at least 7 working days to carry out necessary investigations on your claims.
E. For an order of 1000 CDs and above, defected products of less than 30 pieces are accepted as normal and within an acceptable error margin of 30 pieces or 3% (whichever is smaller) If your claims are found to be true, that is above error margin of 30 pieces or 3% (whichever is smaller) and caused by our negligence, we will reproduce the defected products, as the final settlement. No further claim from you will be entertained.
F. It is the responsibility of the Client to avail us with a good Master and label it appropriately as production inputs, with its titles, format (CD, VCD, DVD, or Stamper) clearly specified.
G. Customers authorization, confirmation and other information can be relayed to us via the customer’s mail address, text or Whastapp message from the customer’s registered phone number and via a duly signed letter on the Customer’s letter headed paper.
H. For films/movies, the master inputs should be on Hard Drive/Flash Drive and labels should be soft copies with which the jackets were printed by the Printers.
I. We will not be held responsible for defected products caused by bad masters and poor quality labels.
J. We are committed to produce and deliver the best possible quality products as may be permitted by inputs submitted to us and customer’s choice of format. However, this will not be less than VCD or DVD quality Standard, as the case may be.
K. Customer should note that Job visual qualities may be slightly compromised in an attempt to compress (convert) from a DVD volume size to a VCD size as usually desired. Hence customers are advised to seek appropriate guidance from their Editors.
L. We are not responsible for the quality of the Masters kept in our custody beyond one year because of the inclement weather conditions. Customers are advised to store and keep their original Masters. We need only good copies of their originals to produce their work.
M. All materials (Job Cards, Stampers, Audio Inputs, Labels and Library copies) are destroyed after two years of storage due to limited storage space.
N. Due to inclement weather conditions, we cannot guarantee the quality of any Stamper input beyond six months of its first usage. Therefore further reprints after six months may be charged as a new production at our discretion.
O. Due to offset Printing Technology and the Printing processes of CDs, we cannot guarantee 100% exact printing of solid colors as CD labels.
P. In compliance with applicable laws, we do not accept master, label or other input material which contained pornographic, pedophilia, incisive messages/information, hates, racism or promoting any subversive activities against the state, governing body or an individual.
Unless otherwise stated, the services featured on this website are only available within the Nigeria, or in relation to postings from Nigeria. All advertising is intended solely for Nigeria market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
We use IP address 18.104.22.168 to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP address is not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of Nigeria govern these terms and conditions. By accessing this website and using our services/buying our products, you consent to these terms and conditions and to the exclusive jurisdiction of the Nigerian courts in all disputes arising out of such access or use of our services/products. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.
Notification of Changes
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© Transerve Disc Technologies Ltd 2018 All Rights Reserved